Reference

lensawin Privacy Policy for Your Account

Your account details, wallet choices and device activity are explained clearly in the lensawin Privacy Policy, so you can see what we collect and why.

Account dataWallet recordsCookie choicesAccess requests

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Check DANA Data Use Before Opening

lensawin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy explains how we receive, use and store details connected with your lensawin account. This can include your name, phone number, verification status, login records, device signals, browser cookies and payment references. DANA, OVO, GoPay and QRIS may provide transaction status or reference data

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so we can match a wallet action to the correct account without asking for your wallet password. Bank transfer and virtual account references are handled for reconciliation and support checks. We use these records to provide account access, investigate an unclear payment status, protect the account
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from unusual activity and meet applicable requests from authorities where required. We do not ask you to send a full card or wallet password through support. Where access or eligibility is discussed, it depends on local law. You can contact us through the account support route
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to ask what data is held, request a correction or ask how long a record is retained.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP PATH

Contact Us When Account Data Needs Care

A clear support path matters when a privacy question overlaps with login or wallet activity. Use the contact route available inside your account and include the phone number linked to your profile, the relevant date and a short description of your request. We use those details to locate the correct record, while you should avoid sending passwords, one-time codes or complete wallet credentials.

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Account access

If phone verification blocks account access, contact support from the account route and identify the affected number. We check the profile record without asking you to disclose a password or one-time code.

Wallet status

For a DANA, OVO, GoPay or QRIS status question, share the transaction date and reference shown to you. We use that match to investigate without requesting your private wallet login.

Data request

To request a copy, correction or deletion review, state the action clearly through support. We may verify account ownership before changing records, helping prevent another person from altering your profile.

ACCOUNT DATA CARE

Protect Your Account Data With Clear Steps

Privacy work continues after you open an account. We separate identity details from payment references where operationally possible, limit internal access to people handling account or payment tasks…

Data collected

We may hold your phone number, account credentials, verification result, login timestamps, device signals and payment references.

Cookie controls

Browser cookies can keep a session active and help us recognise unusual sign-in behaviour.

Account security

Phone verification and checks around profile changes help us distinguish you from an unauthorised person.

Payment records

We retain transaction references for reconciliation, receipt checks and payment-status questions.

Retention period

Records are kept only for the operational, security and legal purposes described in our Privacy Policy.

Change requests

You can ask us to correct account details or clarify how data is used through the account support route.

Find Privacy Policy Answers Before Access

These answers address the questions we expect you to ask before opening or using an account. They focus on the lensawin Privacy Policy, Indonesian wallet records, device behaviour, account requests and the contact steps available when you need clarification. If a question concerns access or eligibility, the answer depends on local law.

It covers account details, phone verification, login activity, cookies, device signals, payment references and support requests. It also explains why we use each category, retention handling and how to request a change.

We do not ask you to send a DANA, OVO, GoPay or QRIS wallet password through support. We may handle transaction references and status data needed to match a payment with your account.

Phone verification helps confirm that the account belongs to you before access or profile changes. If verification fails, contact support through the account route and do not share your one-time code.

Yes. Send a clear request through the account support route, identify the relevant profile detail and complete any ownership check we require. We can then explain the available copy or correction process.

Cookies can maintain a session and help identify unusual device behaviour. You can restrict or clear them in your browser settings, although doing so may require another login or phone verification step.

Retention depends on the purpose described in the Privacy Policy, such as reconciliation, security or a support status check. Ask us about a particular DANA, QRIS or bank-transfer record through support.

Use the support contact route available inside your account and include the request type, relevant date and linked phone number. We may verify ownership before discussing personal records or changing them.

lensawin Privacy Policy for Your Account

Contact Us When Account Data Needs Care

Account access

Wallet status

Data request

Protect Your Account Data With Clear Steps

Data collected

Cookie controls

Account security

Payment records

Retention period

Change requests

Find Privacy Policy Answers Before Access

01 What does the lensawin Privacy Policy cover?

02 Does lensawin store my DANA or QRIS password?

03 Why does lensawin use phone verification?

04 Can I request a copy or correction of my data?

05 How does the Privacy Policy handle cookies?

06 How long does lensawin keep payment references?

07 Where can I ask a privacy question about my account?

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